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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

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The commentary within the White Book at paragraph 27.14.8 makes reference to this exact point as well. Enriched by Carbado’s accessible analysis of court rulings and judicious selection of case studies, this is a powerful indictment of the criminal justice system.” — Publishers Weekly LPC Law is a trading style of LPC Law Ltd. Registered office 36 Creek Road, Greenwich, London, SE8 3FN · Registered in England and Wales No. 2955453 · VAT No. 667 6503 06 Let me start by saying that I'm not in the hospitality business, but have certainly worked in service and have a service-oriented career, so I'm kind of the audience, but not also really for the book. I was just... whelmed. We’ve test-driven Book Club with groups of all sizes, from tight-knit teams to sprawling organizations. Here’s what we found:

In dining rooms, in conference rooms, and in all corners of hospitality, Will Guidara has made a career out of going above and beyond, giving people what they want, even when they don’t know they want it. This book puts his story, and more than a few of his trade secrets, in your hands.”— Questlove In Dammermann, the Court of Appeal endorsed this dictum as sufficient guidance for judges deciding costs in small claims. The test is therefore whether the conduct ‘permits of a reasonable explanation’. If so, then no finding of unreasonable conduct is to be made. When the Murdoch era began, McCullin was made redundant and that's pretty much where this book ends, dispiriting for him certainly and also for the reader. standard: [Ld Greene]: decision so unreasonable that no reasonable authority could have come to it.I found it ironic that I was reading about Don McCullin’s time in 1971 in the Bogside area of Derry in Northern Ireland, on Good Friday 2019, the day after a resurgence of serious unrest in Derry resulted in the death of a journalist, doing exactly what McCullin was doing 38 years ago… standard: decision which is so outrageous in its defiance of logic or accepted moral standards that no sensible person who had applied his mind to the question to be decided could have arrived at it.

This is the very reasoning expounded by Patten LJ in the case of Chaplair Ltd v Kumari [2015] EWCA Civ 798 at paragraphs [44] and [45]. In my teenage years, I became obsessed with Vietnam war films. I devoured everyone I could come across. Big or small budgets made no difference to me. But these films were never going to entirely capture what it was like for the men and women who served out there. So I turned to the literary world in hopes of gleaming just a fraction of what it was like to have had boots on the ground. As I scoured the available information a set of photos came up time and again. With just a little digging the name Dom McCullin came up. His images of the war seemed to capture some of the true horrors of what they faced in a raw and unfiltered way that I think the general public had not really been exposed to before. A great many years later I was able to go to an exhibit of his works this time however it was of the landscape of his home county. As it turns out just a few miles away from where I live. It was fascinating to see someone's work switched to a completely different subject matter. Yet his work still had the same ability to make you stop and just stare as if held by some unseen force. I was blown away by the Don McCullin exhibition at the Tate Britain & so I’m devouring his autobiography... I also splashed out on the impressive book of pictures that accompanies the exhibition; beautifully shot, harrowing, very occasionally amusing pictures from a lifetime of photo journalism. I read this out loud to a friend at the airport while we waited on our flight and some people nearby were listening and they all bust out laughing. One guy said “my parents ran restaurants. That was ridiculous what you just read.”Aswell as photography being my favourite hobby, I have a particular interest in photojournalism / conflict / war photography. Previously, leaders needed to inspire and provide clarity and direction. Today’s leaders also need to be exceptional host leaders. Host leadership means that leaders today must intentionally create the conditions for their teams to come together, to genuinely connect. Host leadership is taking a collection of individuals and making sure they operate as a team. conflict with separation of powers – vs. principle of JR: legality + process of decision, not substance.

Transformative Experiences: By embracing the principle of unreasonable hospitality, individuals and businesses can create transformative experiences for their guests. Going the extra mile, anticipating needs, and surprising guests with unexpected gestures can elevate their experience from good to exceptional. I had given away thousands of dishes, and many, many (many) thousands of dollars’ worth of food by that point in my career, and yet I can confidently say that nobody had ever responded the way that table responded to that hot dog. In fact, before they left, each person at the table told me it was the highlight not only of the meal, but of their trip to New York. They’d be telling the story for the rest of their lives.�� McCullin's autobiography was lent to me by the friend who had just taken me to the photographer's retrospective exhibition at Tate Britain, which was excellent (one can hardly say 'enjoyable' given the content of many of the photographs). It has been great to read the book while the exhibition is still vivid in my mind. In dining rooms, in conference rooms, and in all corners of hospitality, Will Guidara has made a career out of going above and beyond, giving people what they want, even when they don't know they want it. This book puts his story, and more than a few of his trade secrets, in your hands." -- QuestloveIn this book, Will Guidara shows us how to lead and to serve at the next level by building a foundation of hospitality, and creating a people-first "working together" culture. It's an inspiring book for businesses in every industry." - Alan Mulally, former CEO of Boeing and Ford For most of America’s history, we functioned as a manufacturing economy. Now, we’re a service economy, as more than three-quarters of our GDP comes from service. Globally, it’s 65 percent! Whether you’re in retail, finance, education, healthcare, computer services, communications, you do the same thing for a living that I do. You are in the business of serving other people. If you look closely enough, you will start to see opportunities for unreasonable hospitality all around you.

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